Carnival Hub app adds pre-cruise purchases, expands 'Pizza Anywhere'

To order a 'Pizza Anywhere' with the Hub app users indicate their location, snap a selfie and place the order To order a 'Pizza Anywhere' with the Hub app users indicate their location, snap a selfie and place the order

The Carnival Cruise Line Hub app now offers pre-cruise purchasing functionality and online check-in for its North American-based ships. Plus, the app’s popular 'Pizza Anywhere' on board function is now available on 11 ships with a fleetwide rollout expected to be completed later this year.

The new features are what consumers have come to expect from great technology, according to Carnival's Ron Dillehay, VP of booked guest e-commerce and guest experience.

New pre-cruise functionality

With the Hub app’s new pre-cruise capabilities, travelers can manage their booking, complete their online check-in and conveniently purchase a wide variety of items and experiences before departure, including shore excursions, spa treatments, specialty dining reservations, Wi-Fi packages and Fun Shop orders for stateroom delivery.

Expanded ‘Pizza Anywhere’ feature

First available on Carnival Horizon and Carnival Vista, the Hub app’s popular 'Pizza Anywhere' feature has been added to nine other ships, including Carnival Victory, Carnival Magic, Carnival Breeze, Carnival Conquest, Carnival Dream, Carnival Sensation, Carnival Glory, Carnival Ecstasy and Carnival Liberty.

With the 'Pizza Anywhere' function, passengers can satisfy their cravings at any time with the touch of a button. To place an order, they simply click on the ship’s map to mark their location, take a selfie to identify themselves and select their desired pizza and toppings. Five hand-tossed pizzas are available: margherita, funghi, prosciutto, pepperoni and quattro formaggi.

Pizzas are cooked to order and delivered hot to the passenger's location on board. The $5 cost per pizza is automatically charged to Sail & Sign shipboard accounts.

Up next: beverages

Carnival said it is now working toward a pilot offering beverage orders.

Launched in 2015, Carnival’s Hub app has a 4.6+ rating in the Apple App Store and Google Play Store and more than 5.1m downloads. Hub app allows users to track daily happenings on board, view food, beverage and entertainment offerings, chat with family and friends, follow the ship’s route in real time and access their Sail & Sign account.  

Posted 05 February 2019

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Anne Kalosh

Editor, Seatrade Cruise News & Senior Associate Editor Seatrade Cruise Review